PAYMENT
The accepted Payment method is PayPal, which should be made at checkout. If the payment is not completed, the order will be cancelled.
The accepted Payment method is PayPal, which should be made at checkout. If the payment is not completed, the order will be cancelled.
The prices contain VAT and are exclusive to the online shop. They can be changed without previous notice and can vary from the prices found in physical stores or events. International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Romania.
The item you’ll order will be shipped in priority registered mail. If the order can’t be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, the brand can’t be responsible for any damages or costs associated with it.
The shipping costs (6 euro) will be applied to your order. They are the same regardless of how many items you order, if the destination address is the same.
Your order will be shipped to the provided address at check out after payment confirmation. If you’re buying a gift and want it to be shipped to a different address, leave that information in the message box at checkout.
Once your order is received, you will be contacted by email. Items in stock will take about 2 working days to be shipped. The estimated delivery times for registered mail are depending on destination as following:
Romania: 1 to 3 working days
Europe: 3 to 15 working days
Rest of the world: 5 to 25 working days
Products are properly packaged to ship in a bubble envelope or box, according to their nature and size.
If you decide to cancel your order for any reason, please get in touch as soon as possible. If payment has already been made, but the order has not yet been sent, the costs of the order will be refunded, including shipping cost. This does not include custom-made items if the work is already in progress – in this case refunds are not possible.
Colors presented in pictures are as close as possible to reality, but due to the material and monitor characteristics it may occur to find small differences.
For unadjustable pieces (like some of the rings), if they are not suitable, please get in touch with us. The resizing will be made without costs (except for the shipping cost). Any further adjustments will have extra costs, established according to the piece in question.
Please feel free to raise all the questions that you want before you order and the item is shipped. Everything is done to describe the product accurately and pack it safely, but if you’re not happy or still have any problem when you receive it just get in touch before considering yourself unsatisfied or decide to return it.
You can exercise your right of return within 14 days from receiving the item. To be able to do so you should inform us by writing an email at cleopatracosulet@gmail.com and return the item no more than 14 days after the warning. The item should be returned in perfect condition, without signs of being worn or damaged. The shipping cost of the return will be costumer’s responsibility. This does not apply to custom-made items, which can’t be returned and will not be refunded.
If you properly exercise the right of return, the refund will be issued through Paypal within 14 days of receiving the returned item in good condition (initial shipping costs excluded).
If your ordered item happens to be damaged or defective please let us know as soon as possible. If there’s an issue which is the brand’s responsibility, the repair or exchange will be done at no cost. Please take note that our products are handmade items that should be worn and kept with care. If the damage is due upon use and is not proved to be defect of production the brand can’t be held responsible for it. If, on the other hand, you happen to damage your item for any reason, it’s perfectly possible to repair it upon an extra cost. If you want to restore the original finish of a particular piece (case of oxidation), it can be done without costs. In any of the cases, the shipping cost of returning an item will be customer’s responsibility.
Personal data supplied by clients are used for managing and sending orders and newsletters – they will not be sold to third parties under any circumstances.
Data related to credit cards are protected by the use of Paypal service as method of payment.
Please do not copy or reproduce any of the products or images in this site.
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