Terms and conditions

The cleopatracosulet.ro website is the property of SC JEWELAND SRL.

Using the site cleopatracosulet.ro implies acceptance of all the terms of this section.

The clauses published in this section are subject to change without notice. It is up to the user to check this section regularly.

Using the site cleopatracosulet.ro for personal reasons does not constitute any contractual obligation.

Cleopatracosulet.ro uses cookies to display information in a pleasant manner. Cleopatracosulet.ro will never use cookies with a hidden purpose.

PAYMENT

Accepted Payment methods:

-PayPal.

-Online with Visa sau Mastercard. Credit card payments are securely processed by NETOPIA  PAYMENTS SRL  on the mobilpay.ro website. Upon completion of an order for which the payment was made with credit card, an automatic redirection will be made to the mobilpay.ro website where the payment will be processed for the value of the ordered product or service.

Netopia Payments is a payment processing company and guarantees the secure processing of credit card payments. Netopia SRL is authorized by Jeweland SRL to process credit card payments and to collect the value of the ordered products or services.

The payment will be made at checkout. If the payment is not completed, the order will be cancelled.

 

PRICES AND TAXES

The prices contain VAT and are exclusive to the online shop. They can  be changed without previous notice and can vary from the prices found in physical stores or events. International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Romania.

 

SHIPPING METHOD

The item you’ll order will be shipped in priority registered mail (express courier or mail service). If the order can’t be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, the brand can’t be responsible for any damages or costs associated with it.

 

SHIPPING COST

Shipping costs will be applied to your order. They are the same regardless of the number of products ordered, if the destination address is the same and the weight of the package does not exceed 1 kg. The delivery cost is calculated according to the location to which the order is sent and will be displayed in the order completion section.

 

SHIPPING ADDRESS

Your order will be shipped to the provided address at check out after payment confirmation. If you’re buying a gift and want it to be shipped to a different address, leave that information in the message box at checkout.

 

DELIVERY

Once your order is received, you will be contacted by email. Items in stock will take about 2 working days to be shipped. The estimated delivery times for registered mail are depending on destination as following:

Romania : 1 to 3   working days

Europe    : 3 to 15 working days

Rest of the world: 5 to 25 working days

 

PACKAGING

Products are properly packaged to ship in a bubble envelope or box, according to its nature and size.

 

CANCELLATIONS

If you decide to cancel your order for any reason, please get in touch as soon as possible. If payment has already been made​​, but the order has not yet been sent, the costs of the order will be refunded, including shipping cost. This does not include custom-made items if the work is already in progress – in this case refunds are not possible.

 

PRODUCT IMAGES

Colors presented in pictures are as close as possible to reality, but due to the material and monitor characteristics it may occur to find small differences.

 

EXCHANGES

For unadjustable pieces (like some of the rings), if they are not suitable, please get in touch with us.  The resizing will be made without costs (except for the shipping cost). Any further adjustments will have extra costs, established according to the piece in question.

Please feel free to raise all the questions that you want before you order and the item is shipped. Everything is done to describe the product accurately and pack it safely, but if you’re not happy or still have any problem when you receive it just get in touch before considering yourself unsatisfied or decide to return it.

 

RETURNS

You can exercise your right of return within 14 days from receiving the item. To be able to do so you should inform us by writing an email at cleopatracosulet@gmail.com and return the item no more than 14 days after the warning. The item should be returned in perfect condition, without signs of being worn or damaged. The shipping cost of the return will be costumer’s responsibility. This does not apply to custom-made items, which can’t be returned and will not be refunded.

 

REFUNDS

If you properly exercise the right of return, the refund will be issued through Paypal within 14 days of receiving the returned item in good condition (initial shipping costs excluded).

 

REPAIRS

If your ordered item happens to be damaged or defective please let us know as soon as possible. If there’s an issue which is the brand’s responsibility, the repair or exchange will be done at no cost. Please take note that our products are handmade items that should be worn and kept with care. If the damage is due upon use and is not proved to be defect of production the brand can’t be held responsible for it. If, on the other hand, you happen to damage your item for any reason, it’s perfectly possible to repair it upon an extra cost. If you want to restore the original finish of a particular piece (case of oxidation), it can be done without costs. In any of the cases, the shipping cost of returning an item will be customer’s responsibility.

 

PRIVACY

Personal data supplied by clients are used for managing and sending orders and newsletters – they will not be sold to third parties under any circumstances.

Data related to credit cards are protected by the use of Paypal service as method of payment.

 

COPYRIGHT

Please do not copy or reproduce any of the products or images in this site.

The entire content on this site (text, images, etc.) is owned by cleopatracosulet.ro. The partial or full copying, modification and distribution of this information without written consent from cleopatracosulet.ro is a crime and can be punished according to the law. It is considered an exception the distribution on social networks (share) without any change in content.


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